Policies and Instructions

We gladly accept International orders, but because they are more costly and have more payment-related risks, all orders for countries other than the US and Canada require a $200 parts order minimum and payment by Bank Wire Transfer: no exceptions. We don't process orders until customers have approved our quote and made payment. 


How to place an order from outside of North America:

1. Place $200+ in parts into our website shopping cart, provide your actual shipping address, and select "Bank Wire Transfer" as the payment method. (Disregard the shipping charge shown, which is for US deliveries only).

2. We'll respond with the shipping charges for your location and the order total.

3. After you've approved our charges and terms, we respond with the necessary Bank Wire Transfer information.

4. Complete your Bank Wire Transfer in US Dollars and email us to confirm it's on the way.

5. After receiving your Bank Wire, we'll pack in stock items and make/obtain any made-to-order/out-of-stock parts if needed, then ship your order and send confirmation.
 

Terms and Policies for International Orders

*Minimum Order
A minimum order of $200 or more in products is required to process an International order.

*Payment Method Accepted: Bank Wire Transfer only
The only payment method accepted for orders outside of North America is a Bank Wire Transfer in U.S. dollars. The customer is responsible for all bank fees charged for the transfer. Full payment, including shipping/handling and wire related fees, must be received before the order will be processed. Orders will be held until they can be shipped complete.

*Shipping
We only ship to areas that UPS or USPS can deliver to. The customer is solely responsible for all shipping/insurance charges in either direction: no exceptions.

*Duties & Customs Charges and Terms
Customers are solely responsible for understanding their customs rules before placing an order, and for any and all customs/tariff/duty/tax related charges. We list items as merchandise, with their values, do not ask us to violate customs laws. We have no way of determining customs charges, and are not liable for packages lost or seized by your local customs agency.

*Lost Packages
Very rarely, packages get lost in International transit or stuck in Customs. Per USPS rules, post Office inquiries cannot be initiated until 30 days after the shipment date. We will assist as needed with claims, but we are NOT responsible for lost shipments: they are solely the responsibility of the Carrier. If a shipment is lost or not recoverable, replacement shipments must be paid for in full before we can ship them.

*Returns
Manufacturer warranties (if any) apply to items ordered, but customers are responsible for all shipping/insurance/handling charges in either direction for returns: no exceptions.

*Other Terms
We reserve the right to reject orders or shipping terms for any reason if we consider our risk unacceptable. We CANNOT ship to locations that are not on our list of available countries.

Thank you for your interest in our company and products: we appreciate it!

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