Placing New Orders

How To Order Parts
Enter your Year/Make/Model in the "Search Parts" box in the upper right side of every page, or use this search page. The search will generate a list of available parts for the year/make/model you enter. Select the item(s) and quantities you want, then click the "buy it" button to put them into your shopping cart. Afterwards, click the "Checkout" button. Prior customers should Login with their username/password prior to ordering; new customers should register.

If You Are Unable To Place Your Order For Any Reason
Please call or email us for assistance, or if you prefer, you can email, mail, phone, or fax your order directly to us. We're happy to help, and answer any questions you may have!

Orders from countries other than the United States and Canada

We gladly accept International orders (those from outside the United States and Canada). Because they are more expensive to process, and have higher payment-related risks, International orders require a minimum $200 products purchase, and payment by Bank Wire Transfer only. Click here for details and a list of available countries.

Payment Methods

We accept MasterCard, Visa, American Express, Discover, PayPal, checks, and money orders. Credit card orders must ship to the person named on the credit card, at their statement address. PayPal accepted for Verified PayPal customers and addresses only, and can only ship to confirmed PayPal address. Advance payment by Check, Cashier's Check, or Money Order required to ship to a different person, or address. Checks held 7-10 days for clearance before orders ship. Sorry, No C.O.D.'s.

Telephone Orders
Taking an order by telephone gives us the opportunity to answer any questions you may have. Telephone orders can be placed between 9am and 5pm, Monday through Friday, Pacific time. We accept credit cards for telephone orders.

Mail Orders and Fax Orders
Credit cards, checks, cashiers checks, and money orders accepted. If paying by credit card include your name, address, telephone number, expiration date, the 3 digit security code from the back of the card, and your signature authorizing the purchase.

Orders for countries other than the United States and Canada
Bank Wire Transfer only: click here for details.

Prices and Availability

Current prices supercede previously published catalog and/or advertised prices. We are not responsible for typographical errors. Because we carry merchandise from multiple manufacturers, we reserve the right to change prices or availability without notice.

Sales Tax

Sales tax applies to all orders by California customers, unless we already have a California resellers certificate on file.

Shipping

Carriers
Most orders are shipped via UPS or USPS.

Charges
Our shipping and handling charges average 10%-15% of order total for most shipments to addresses in the mainland United States. Additional charges apply to multiple shipments, and oversized items like carpet sets, underlay, interior products, horizontal windowseals, hood insulation, and other oversized or hard to ship parts. 2nd Day shipping and other premium options are extra. Customers are responsible for shipping charges in both directions if a shipment is refused, or returned to us because it cannot be delivered due to customer error.

Deliveries to Alaska, Hawaii, Puerto Rico, and Canada
The shipping charges reflected on our shopping cart are for shipments within the mainland United States. Deliveries to Alaska, Hawaii, Puerto Rico, and Canada are higher, and sometimes substantially higher than listed in our shopping cart, especially if air delivery is required. Please request a shipping estimate before placing an order for delivery to these areas.

Damage
The shipment carrier (usually UPS or USPS) is responsible for damage in transit. In the unlikely event that a product is delivered damaged, keep all packing materials and contact the carrier immediately. If you encounter difficulty, contact us with your invoice number for assistance; we're glad to help. We can not reship items or make adjustments of any kind until the carrier has been notified, and has either inspected the damaged items or otherwise notified us of their plans for reimbursement.

Shortages
Check your order when it is delivered! Shortages in delivered orders must be reported to us within 3 days of the delivery. (Please check your receipt before reporting a shortage, to make certain that the item is missing, and not just backordered).

Backorders

We make every effort to ship orders complete. But unlike easy-to-inventory products in the average store, some of our 6,000+ available products are for older cars, and are either made to order, or are made with unusual materials that aren't always readily available. That unfortunately means some items are occasionally out of stock, and must be backordered. Fortunately, backorder delays are usually reasonably short: 92% of our backordered products were shipped within 2 weeks of order last year, with 96% shipped within 3 weeks, and 98.8% within 4 weeks. In rare instances, however, some weatherstrips, interior, and convertible products can take 2-6 weeks to manufacture and ship. If we're unable to ship a back ordered item within 30 days, we'll contact you to ask if you'd prefer to wait, or cancel the the item.

Copyright and Content Use

Downloading of product pages, images, and/or parts information is allowed for personal, non-commercial use only. No information, images, or content of any kind within this website can be reproduced or copied for commercial or personal gain or purposes without the explicit, written consent of Super Specialty Companies.

Our Products

Items in our product lists and advertisements are new replacement parts, unless otherwise described as new old stock, old stock replacement, or original vehicle manufactured parts. Our products are the highest possible reproduction quality and designed to fit attractively, but are not guaranteed to be exact factory original duplicates.

Guaranteed Quality

We're proud of our high quality products, which should be free of manufacturer defects. If you receive a defective part, we'll help arrange an exchange, repair, or credit at our option for up to 30 days after delivery. Our manufacturers guarantee most products for at least 30 days and are excellent at resolving issues. All packages must be opened and inspected by the customer for damage and correctness within 3 days of receipt.

Our total liability is limited to replacement, and shall never exceed the purchase price. Customers are responsible for all shipping charges. A 10-20% restocking charge may apply to non-defective returns only. Returned products must be unused and in resalable condition. Products that are special order, made to order, installed, or damaged are not returnable or refundable. Special order items are non-stocked or specially manufactured products.

Returns and Exchanges

Returns and exchanges must be pre-authorized, and a RMA (Return Merchandise Authorization) number obtained on our website, or by email or telephone. Returned products must be delivered prepaid with a copy of the invoice, and the RMA number on the box. We will not accept products returned C.O.D..